The Leadership of Operations™
Our Story
At The Penn Group, our story began with a passion for applying strategic systems, structure, & workflow. Our founder recognized significant gaps in the healthcare industry and set out to create a program that would effectively meet that need. We meet leaders and teams where they are and take them on a journey of cultivating an operational landscape where clinical excellence can thrive.
The Leadership of Operations
The signature offering, The Leadership of Operations, equips healthcare leaders to excel at the intersection of strategy and daily operations. This leadership development program translates operational best practices into practical behaviors that enhance precision, accountability, cross-functional collaboration, patient experience, and the employee voice, ultimately driving operational efficiency that provides the necessary support for clinical excellence.
Value Based Care
Founder Liz Penn designs tailored, scalable operating structures that improve efficiency and unlock capacity. Her solutions-framework results in what she calls The Capacity Effect - where smarter operations translate into bed availability, admissions, revenue, and outpatient access to care. Her framework is the product of a career spent working within health systems, learning what works, refining what doesn't, & scaling what delivers. "True Capacity emerges when operational design transforms effort into flow & outcomes." - Liz Penn